INTERNATIONAL SHIPPING RESTRICTIONS
Policy notice issued May 2022. Updated: April 23rd, 2024.
The list below itemizes known customs problems; order at your own risk.
What this means for you.
1) If you order products with known restrictions published here or on the product page, our Guaranteed Delivery Policy will be void and replaced by these terms.
- Shipping is non-refundable.
- Items not returned to us or returned damaged are not refundable.
2) Multiple Attempts
- If you make additional attempts to order products previously rejected by customs, we will deduct a restocking fee.
- Initial Shipment: 0% restocking fee.
- Second attempt: 20% restocking fee.
- Third attempt: 40% restocking fee.
- Fourth attempt: No refund.
3) Unlisted Destinations
- Initial shipments to destinations not on this list are covered by our Guaranteed Delivery Policy. If tracking stopped in the US or at customs, please avoid ordering those products in the future.
- If you place another order containing products we've previously refunded under our Guaranteed Delivery Policy, all of the terms in sections one (1) and two (2) above will apply.
Countries with Known Problems
Canada
Canada enforces its import ruels on our products spradically. As of May 2024, nearly all of the below are being rejected.
- Simply Progesterone.
- Pregnenolone.
- Methylene Blue Tincture.
- True K2 Mk4.
Germany
The successfull import of our products to Germany is inconsistent. Germany considers most of our products to be regulated substances. Below are the products most commonly rejected. Germany frequently damages or disposes of our products.
- Whole E.
- Progesterone.
- Pregnenolone.