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Receive Free Ground Shipping On Orders Of $100+ To Destinations Within The Continental US. This offer excludes wholesale accounts.

Delivery Insurance

We Know What To Do When Delivery Expectations Fall Short.

Contact us ASAP if you have concerns and we will help navigate you through our process to ensure that you receive your goods.

Description of Coverage

Unlike many companies that make you pay for Insurance, we include free Insurance Coverage against Damage, Loss in Transit, & Loss/Theft After Delivery for every order. We handle all claims personally to address your concerns quickly and easily.

Claims Process

We've been shipping products since 1996 and know all the potential complications that could arise. You can rest easy knowing that we've seen everything the shipping industry can throw at us and that we will resolve your concerns respectfully and as quickly as possible.

  1. Read the insurance policy. The terms are simple and easy to understand.
  2. Contact Us with your concerns at Admin@HealthNatura.com and include any information you have. If applicable, please include pictures.
  3. Please be patient while we gather information, assess the situation, and determine the next steps.
  4. We will respond within 2 business days to let you know what to expect next. Please be mindful that we are closed Friday through Sunday and on US-observed holidays. We will post any other closures on the home page.

Reporting Deadline

Unless noted otherwise, you must submit your claim within 13 weeks of shipment.

Damage Insurance

We will replace or refund any products received damaged, leaking, or otherwise unsound upon arrival.

  • You must report damage within one (1) week of delivery confirmation. We will use the carrier's delivery confirmation date to determine eligibility.
  • Please provide photographic evidence of the damaged product.
  • Replacement items will be shipped at no additional charge using the shipping service of our choice.

Lost in Transit Insurance

Packages get lost, when it happens we're here to help. We will replace or refund orders that have been lost by the carrier after the criteria below have been met.

  • Loss during transit is a package that has no delivery confirmation after the delivery guarantee window has elapsed.
  • The Domestic Delivery Window is two (2) weeks from the date of shipment.
  • The International Delivery Window is ten (10) weeks from the date of shipment.
  • A week is added to these delivery windows for remote locations and during high-volume shipping seasons.
  • International Exceptions. Some countries routinely reject specific products. You will find a note on the product page for each exception to our guaranteed delivery policy. See our International Shipping Restrictions page for details on our International Coverage.

Replacement Requests - Contact Us.

Refund Requests - You can receive Store Credit or Cash back to your original payment method. Contact Us.

Theft/Loss after delivery confirmation Insurance

Theft stinks, but it's less common than you think. We're here to help you get things sorted out.

We will replace or refund orders that have been lost or stolen after the criteria below have been met.

  • There is a 5-business day wait from the date of delivery confirmation to the acceptance of a claim. The majority of missing packages show up during this timeframe.
  • Claims must be made within 2 weeks of delivery confirmation.
  • Limits apply. Please see below.
  • Theft/Loss after delivery is defined as a package that has a delivery confirmation but is reported missing by the recipient.

Replacement Requests - Contact Us.

Refund Requests - You can receive Store Credit or Cash back to your original payment method. Contact Us.

* International Insurance Coverage Limitation

Should you order products with known restrictions published on our Known Restrictions Page or with restrictions published on the product's page. In that case, the Insurance Policy is VOID and replaced by the terms published HERE.

* Insurance Coverage Limits

  1. Maximum liability is for the product only.
  2. Does not cover late delivery of time defined carrier services. For example, if FedEx guarantees the package to be delivered by 5pm and it is delivered at 5:30pm, we will NOT refund your money.
  3. Coverage is limited to $500 per 12 months, or 1 order per 12 months if a single shipment's value is greater than $500 and there have been no other claims in the previous 12 months.
  4. After the annual limit has been reached, there is a 12-month cooling-off period before Coverage can resume.
  5. Replacement items will be sent once.
  6. If a replacement is subsequently not received, you are eligible for a 25% store credit.
  7. If items repeatedly arrive damaged, we reserve the right to refuse further Coverage.
  8. We reserve the right to deny a claim if a pattern of multiple claims arises.
  9. We reserve the right to issue a refund or store credit instead of a replacement.
  10. Refund exceptions - We do not refund any shipping fees, customs taxes, bank fees, transaction fees or exchange rate fees you may incur.
  11. Claims are subject to an additional lifetime limit of $2,000 per customer. (Excluding damage & defect claims.)