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Receive Free Ground Shipping On Orders Of $100+ To Destinations Within The Continental US. This offer excludes wholesale accounts.

Quality Guarantee

Our top priority is the well-being of all our customers.

If you discover or suspect a potential defect:

  • Do not use the product.
  • Immediately report the problem to or Contact Us.
  • Keep the product, we may want to perform additional testing.

Our Promise

We're committed to understanding and resolving your problem quickly.

Our Guarantee 

We guarantee that our products will be free of defects for the product's life, or we will replace them at no additional charge. *

We define a product's lifetime as follows.

Till the labeled expiration date (EXP). Or. Three years from the manufacture date (MFG) if no expiration date is listed.

Free replacement requirements

  • A minimum of ninety percent (90%) of the product must remain unused. **
  • Proof of purchase. We will need information that will allow us to find your original order, email address, full name, mailing and billing address.

What we cover

  • Damage
  • Contamination
  • Spoilage
  • Any defect that leads to the product in the bottle not meeting our advertised or labeled standards.

What we don't cover

  • Expired product. ***
  • Spoiled products due to improper storage or handling, such as refrigeration or freezing after opening.
  • Bacterial contamination due to improper use. Droppers should never touch your mouth or any surface other than the inside of the bottle. Measuring utensils such as scoops and scales should be kept clean and away from potential sources of contamination at all times.
  • Opened products whose natural smell or taste you may find offensive or intolerable are not covered. We are happy to assess any product of concern to ensure it is not a quality problem.

* Non-consumables warranty

  • Scales are guaranteed to be free of manufacturer's defect or failure for six (6) months from the date of purchase.
  • Scoops are not covered unless they are malformed or received broken.

** Exceptions may apply on a case-by-case basis.
*** Product recalls that offered a free replacement. If the product in your possession was part of a free replacement recall, you are entitled to a replacement even if the product has expired. Proof of purchase requirements still apply.