COVID-19 INTERNATIONAL Shipping ADVISORY

INTERNATIONAL SHIP TIMES BY CARRIER

  • DHL Standard International: 4-14 business days.*
  • FedEx: 1-20 business days depending on service level selected.*
  • USPS: 2-10 weeks.*

* Customs delays are now common, please be patient.

Guaranteed delivery or your money back.
If you don't receive your international order within 10 weeks of shipment we will refund your money.

Check Your Country Here.
A number of international destinations have declared a national state of emergency and their postal systems have enacted a policy of force majeure which means they have SUSPENDED NORMAL OPERATIONS and instituted altered delivery times and services due to an Act of God.

In this advisory you will learn about the following.

  • Recommended Actions.
  • Significant Delays Out of Our Control.
  • What to Expect.
  • Services Impacted.
  • Countries Impacted.
  • Tracking Problems.
  • What We Are Doing to Help.

If your shipment hasn't arrived in the expected time we are very sorry for the delay, but the carrier situation is out of our hands. We are actively monitoring the situation and will keep this page updated as we learn more about this rapidly evolving problem. Please be aware that we are not receiving advance notification of changes from USPS or FedEx. We will keep this page updated as we learn more about the global situation. 

Recommended Actions.
If at all possible please use DHL International or FedEx International. They are not experiencing any problems right now. Local customs delays are the only issues we have seen.

Shipping Delays for USPS.
COVID-19 is severely impacting international transit times for USPS. On April 30th, 2020 we were notified by USPS that all international packages, including air and express will now be shipped by sea transport. AT A MINIMUM this will add 2-6 weeks of additional transit time depending on weather and destination. These delays are in addition to LOCAL DELAYS in your country's postal system. Please check the current status of your country's postal system here.

What to Expect.
When USPS tracking stops for a long period of time, it is probably at sea and time at sea can take up to a month. Sea port customs can take 1-2 weeks and then regular post to your address after that may also be slower than usual due to the pandemic. We are seeing lots of delays like this right now, but all shipments with a correct address have eventually been delivered. 

Services Impacted.
All USPS services are impacted. 

Countries Impacted.
All destinations outside the US as well as inside the US have been impacted to some degree.
Check the official US Postal Service website for official updates on your country. 
See this page for customer reported delays.

Tracking Problems.
USPS is experiencing severe problems with their tracking system Especially For International Services. International tracking has become very inconsistent with many packages losing tracking once they leave the US. This does not mean that your package is lost.

What We Are Doing to Help.
Unfortunately there is not much we can do once an order has shipped. If you have not received your package within 10 weeks of shipment, contact us and we will replace or refund the order.

Your package is at the mercy of the postal system and the rapidly changing nature of the situation. If you placed an order after February 15th, 2020 and selected International Economy or another USPS service please be patient. Until the COVID-19 pandemic is resolved we can not guarantee timely delivery of international packages.